All bookings are subject to availability. This means that at certain times of the year limitations can apply in popular periods such as long weekends and school holidays (if offered for discount vouchers). Once allocations have been taken up, no further bookings can be accepted. Requests are not guaranteed and may not be available.
The reason for restricted allocations is simply because our rates are so heavily discounted. In popular seasons, resorts can easily fill their rooms with full-rate bookings. But remember you can use your Make My Vacation Vouchers during these periods to receive a minimum of Up to 30% off standard rates at participating resorts & Fights.
You may be required to provide a credit card upon arrival for security purposes. Should a credit card not be available you may be required to pay a cash bond. The use of a combined debit/credit card may result in money physically being withdrawn from your account.
You must be at least 18 years of age to make a booking of any accommodation. Children (under 18 years) must be accompanied and staying with at least one adult for the duration of the stay. Failure to meet this condition may result in your stay being forfeited. We take no responsibility for incorrect information.
Make My Vacation Vouchers do not expire. We negotiate Voucher package rates at Accommodation & Flights for up to 6 - 8 months ahead; however some resorts offer Voucher packages periodically throughout the year to help fill up unsold rooms.
You can find these deals by logging onto our website or contacting us on our Phone number. Please let us know if a particular valid-to date does not suit your plans and we might be able to swap you to a more updated package at the same resort, or a different resort if necessary.
Properties & Flights listed on the website are only a selection of the properties & Flights available for members. We're sure you'll find your ideal getaway at the right price.
Please make your choice, decide the dates of your travel along with number of People then contact one of our reservations consultants who will arrange the booking for you. Note that all reservations are subject to availability at the time of booking. Any verbal quote given is an estimate only and will be confirmed when the reservation is placed with the property or Airline. A Pro Rata Booking Fee (amount to be advised on confirmation) will apply to all bookings.
You will be asked to quote your membership number when making a reservation. All rates quoted will be the total amount payable after deduction of any voucher value. Unless otherwise specified, no room servicing or meals will be included in the price. Use of your voucher is subject to each property's room allocations, and validity and exclusion periods applicable to voucher use.
All prices are inclusive of GST.
Prior to final payment: There will be no refund of your deposit. After final payment: There will be no refund of your deposit. Cancellations are also subject to any fees imposed by the property or Airline and may be up to 100% of all rooms booked.
Make My Vacation endeavours to provide the best possible product and service to all current, past and potential members. However, where members request a refund of their membership fees, Make My Vacation will honour these requests in accordance with the applicable consumer trade laws & $50 - $100 Cancellation fee will be applied.
An overview of the situation where Make My Vacation will authorise or decline a refund are listed in the following table:
Request reason |
Refund applies |
Change of mind |
No |
Unable to use product |
No |
Unauthorised transaction |
Yes |
Clear misrepresentation of the product |
Yes |
Renewed in error - membership already active |
Yes |
In all cases, members have full use of their membership while a determination to refund is being made.
There is no time limits placed on members requesting a refund (with the exception of members eligible to apply under State & Territory "cooling-off period" legislation). Once a Refund Application Form is received, a determination is expected to be made within 14 days. A customer is to be notified in writing and/or via email as soon as possible after a determination is made.
Authorised refunds are to be processed within 7 working days of approval.
Make My Vacation Management handles each individual case according to the reasons clarified by the member. Due to Privacy laws, all applications are review only by Make My Vacation Management.
It is Make My Vacation Policy that all consultants reiterate the Final Product Discloser statement and all calls at this point will be recorded for training and quality purposes. The Holiday Consultant who originally organised the membership in discussion will be informed if further investigation is required.
Once the decision is made by Make My Vacation Management, the outcome is Final and cannot be affected at any stage. All Application outcomes are determined by the above Terms and Conditions.
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